Returns

How do I return an order?

Please contact customer service to initiate an RMA request by emailing customer.service@teamexpress.com or by calling 833-908-3923.

Customer service hours of operation: Mon.-Fri. 9am-5pm (CST); Closed Weekends

How do I exchange an order?

In order to be able to cover a new product under free returns, we do not offer exchanges; however, you are welcome to return any unwanted products and replace an order for the different item(s).

Any promotional pricing will not be applied to the replacement order.

What is your return policy?

Team Express offers a 90-day return policy on eligible items.

Items being returned must be in new, unused, original condition. All original boxes, bags, packaging, accessories, and literature must be in new condition and included with the product. We do not accept returns on customized items, steamed gloves, gift cards or products not purchased from us and sent to our returns department in error. Please note, there is a $8.99 Return Fee for administrative/restocking purposes.

Once the item(s) is received, it will be inspected by our product specialists. If it is determined there has been an abuse of the product, it will be returned back to you. Please allow up to 15 business days for the return to be processed.

Once the return has been processed. a refund for the cost of the product—less any applicable service fees—will be issued back to the original form of payment.

Regarding Manufacturers Warranties

You will need to contact the manufacturer for resolution on certain products.

Ineligible Items

We do not accept returns on used bats, customized items, steamed gloves, gift cards, DVDs or products not purchased from us and sent to our returns department in error.

What do I do if my order is lost or damaged?

If your order is lost or delivered to you damaged, please contact us at 833-908-3923 so we can start the claims process.

Please keep in mind that the claims process can take 8-10 business days for a resolution. Team Express reserves the right to refuse a refund or replacement depending on the results of the claim.

Where will my refund be issued?

All refunds will be issued back to the original form of payment.

If using a prepaid gift card (Visa, etc), please keep that card until you are certain you are keeping your order. If you no longer have that card please call customer service (833-908-3923) as soon as possible to update payment. Once the refund goes through to the prepaid card, we are unable to return funds.

Can I have vendor warranty information?

Manufacturers Warranties

For the following products, you must call the manufacturer for a resolution:

All (non-wood) bats have a minimum 365-day return period with the manufacturer.
All-Star helmets are to be returned to the All-star for repair or replacement.
Pitching machines.
Oakley glasses- No warranty for football or catchers sun visors.

Drop-ship Items are returned to our Distribution Center. Please contact us at 833-908-3923 for warranty information on drop-ship items.

Are there any items ineligible for returns?

We do not accept returns on used bats, customized items, steamed gloves, gift cards, DVDs or products not purchased from us and sent to our returns department in error.